Returns & Warranty

Warranty Information

Gates

Warranty conditions to be aware of:

Gates which are NOT galvanised (primer or painted only) have a ten year workmanship warranty. You are NOT covered for rust as we cannot be sure how the gates are treated after leaving us.

Galvanised gates have a massive 25 year workmanship warranty, this extends to include rust on the gate. Our galvanised gates will literally last a lifetime.

PLEASE NOTE: For any of our gates, regardless of the warranty period, the anti-theft collars and eye-bolts are not covered against rust. These are plated and may require periodical painting to keep them protected from the elements. Drop bars, latches and any other moving parts are also excluded from the warranty.

Automation & Access Control

 

All of our automation & access control items come with a 2 year, return to base warranty as standard from the invoice date.

Important warranty conditions that you must be aware of for automation and access control:

The following issues are not covered by warranty, under any circumstances

  • Water Ingress
  • Inspect or power surge damage
  • Third party damage, for example, evidence that the product has been forced
  • Manufacturing date stamp on the product is not within 24 months
  • Issues that arise from improper installation or as per the manufacturers instructions

Returns Information

 

Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Under the Consumer Contracts Regulations you have the legal right to cancel your order up to fourteen working days after the day on which you receive your goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to get in touch with us to arrange the cancellation.

After this 14 day period has expired we will be unable to accept returns of any items purchased unless faulty and still within the warranty period.

Bespoke orders cannot be cancelled under any conditions.

If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own risk as soon as possible.

Once you have notified us that you are cancelling your order, any sum debited by us from your credit or debit card will be re-credited to your account as soon as possible, and in any event within 14 days of cancellation. We may make a deduction from the reimbursement for loss in value of any goods supplied for damage, this will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase such as your invoice, sales receipt or bank statement.

 

Faulty goods (electrical – automation and access control):

If you suspect that your item is faulty, please call us on 01282 677300 as you may be entitled to a repair or replacement. You will need to arrange sending the item back to us (at your expense) for testing before a decision is made.

Upon receipt of the returned item with the correct information and relevant returns number, the item will be thoroughly tested by our technicians. If the item is agreed to be faulty under the warranty conditions then a full refund will be allocated to you, inclusive of the carriage charges or a replacement item sent out to you.

If the test procedure is carried out on your returned item and no fault is found, then no refund will be applicable. The returned item that has now been deemed to have no fault found can be dispatched back to you, with all carriage costs incurred to return the goods being chargeable – the test procedure is free of charge.

 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@theirongateshop.co.uk or 01282 677300.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@theirongateshop.co.uk or call us on 01282 677300 and send your item to: The Iron Gate Shop, Unit 1 Valley Forge Business Park, Reedyford Road, Nelson BB9 8TU

 

Return Delivery

To return your product, you should send it to: The Iron Gate Shop, Unit 1 Valley Forge Business Park, Reedyford Road, Nelson BB9 8TU

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.